Booking Terms & Conditions
When you make a reservation with us here at The Pierhouse you agree to the following terms and conditions on behalf of all members of your party.
What Is Included in Your Reservation
All reservations are made on a bed and breakfast basis, unless confirmed separately, eg in the cases of special packages. We will automatically make you a table reservation for dinner for each night of your stay. If you have a preferred time for dinner please let us know at the time of booking.
Deposit & Cancellation
At the time of booking we will take payment in full for your reservation. We would always recommend that you take out travel insurance at the time of booking.
Should you need to cancel your reservation we will always endeavour to transfer your reservation to alternative dates. This may result in the nightly rate changing depending on the rates that are applicable at that time.
If you are unable to amend your dates the amount that we will refund to you is dependent on how close it is to the arrival date of your original booking.
- 7 days or more prior to arrival – a full refund less £25 administration charge
- Less than 7 days prior to arrival – the full deposit is forfeit.
If We Change or Cancel your Reservation
Although rare there are sometimes occasions when we may need to change or cancel your reservation; even if we’ve sent you a confirmation. Should this be the case, we would of course notify you as soon as possible.
You would then have the choice to accept our changes, change to an alternative date, or you can cancel your booking. If you choose to cancel because we’ve made a change, you’ll be refunded any money you’ve paid in advance of your stay, although we won’t be liable for anything beyond that without written confirmation prior to cancelling.
Special Packages
For the reservation of special packages, for example Hogmanay, etc we will take payment in full at the time of booking. This deposit is non-refundable and non-transferrable. We would always recommend that you take out travel insurance at the time of booking.
Check In & Check Out
Your room is available from 4pm on the day of arrival. And you will be required to vacate your room by 11am on the day of departure.
Non-Smoking
In accordance with Scottish law The Pierhouse hotel is a completely non-smoking premises and we kindly ask guests to use the smoking areas situated outside the hotel. Any smoking in the bedrooms will result in a fee equal to the bedroom rate for the departure night.
Left Behind Items
Any items that have been left behind can be returned to by post at a cost of £10 administration and post & packing charge.
Dog Friendly Policy
We have both dog-friendly and dog-free areas around the hotel, so all our guests are comfortable. Dogs are welcome in the bar, the Lismore room and in the resident’s snug, but not in the main restaurant.
Three of our bedrooms are designated as dog-friendly rooms. Please note, if you are booking online we cannot guarantee the room you book will be dog-friendly – our team will be in touch if we are unable to offer you a dog-friendly room on this occasion.
All we ask is that you do not leave your dog unattended in your bedroom at any time, and that they do not jump on the furniture.
We can accept a maximum of two dogs per room, and they are charged at £15 each per night. We are happy to supply dog treats, bowls and towels for our doggy family.
Parking
We have limited parking in our car park to the front of the hotel. Additional on-street parking is available on the road to the hotel, and there is a public car park to the rear of the hotel. All vehicles are parked at your own risk and we cannot be held responsible for any damage or theft.
Damage
In the event of any damage or loss to the contents of your room, including stains to any of the soft furnishings, carpets and rugs, we reserve the right to charge the credit or debit card used to book your reservation with either the full cost of repairing/cleaning such item(s) or if this is not possible the cost for the replacement item.